Refund policy

Refund Policies
Purchases of items from THREE GEMS, INC. DBA THE PURPLE CHANDELIER can be returned pursuant to our return policies set forth in this policy and elsewhere. We personally inspect each item prior to shipping. If a product arrives damaged, please contact us for an exchange request and our return mailing address.
Returns may be mailed to:

THREE GEMS, INC. DBA THE PURPLE CHANDELIER
4995 S. Eastern Ave
Las Vegas, NV 89119
Shop@thepurplechandelier.com
(702)597-5966

We will be happy to exchange products that were damaged in shipping or are defective, with a similarly priced product. Exchanges must be reported and/or initiated within forty-eight (48) hours of receipt of your order, and completed/returned within five (5) business days of receipt of your order based on your tracking number (if any). The products must be unused and in their original packaging. We will not refund shipping charges, unless the exchange was due to our error.

THREE GEMS, INC. DBA THE PURPLE CHANDELIER monitors return activity by all customers. If excessive or potentially fraudulent return activity is detected, THREE GEMS, INC. DBA THE PURPLE CHANDELIER reserves the right to notify any customer in writing that THREE GEMS, INC. DBA THE PURPLE CHANDELIER will no longer accept returns from that customer. A return activity is considered excessive or fraudulent if the customer has two (2) or more returns within a year. Other than this general provision, it is within THREE GEMS, INC. DBA THE PURPLE CHANDELIER's sole discretion to conclude that THREE GEMS, INC. DBA THE PURPLE CHANDELIER will no longer accept returns from any customer.